Policies
Thank you for booking your wellness care with us! We appreciate our clients and strive to make your entire experience a relaxing and beneficial exchange for you and our staff. Your appointments are very important to our business which is why they are reserved especially for you. We understand life can sometimes get crazy and adjustments are necessary; therefore, we respectfully request that you give us at least a 24-hour notice for cancellations. The notification should be prior to 24-hours of your appointment time.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive treatment. Our appointments are confirmed 48-hours in advance because we know life can be ever changing and things may be forgotten in the mix. Should this happen, please try to give as much notice as possible. Please read the policies below.
Cancellation fees that may apply upon managements discretion:
- “NO SHOWS” will be charged 100% of the reserved service amount. Including prepaid gift certificates or prepaid services.
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- LESS THAN 24 HOURS NOTICE - In the case that you need to reschedule, cancel, or change your appointment within the 24-hour window prior to treatment, we will charge a $50 fee. If within that 24-hour window we are able schedule another client for the same value service in your place, the $50 fee will not be applied.
- Appointments made within the 24-hour period that are canceled, need to be done so 4 hours before the appointment time or will result in a charge equal to 50% of the reserved service amount.
- Multiple cancellations on day of service or no-shows will result in the client being placed on the same day list. Clients may not schedule ahead of time and will only have day of open appointment spots available.
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- Non-payment of services received will result in a late payment fee of $25 after a 24-hour period of non-payment. For each additional day of non-payment, there will be an additional $25 fee applied until payment has been received. Non-payment is considered to be theft of services, which is a serious offense and will be filed with our local police department.
This cancellation policy allows our scheduling department the time to inform our waitlist clients of any availability, as well as keep the schedule filled, and allow for better service for everyone. These policies are presented and provided in the best quality and tradition of excellence for servicing our established and future clientele. We follow these policies to maintain the ability to provide our staff with secured payroll. In doing so we pay our therapists for the appointments shown on their schedule regardless of whether or not the client is present.
Any fees applied are a reflection of the cost of our staff's time and energy that is required in preparation for a session, and will be charged regardless of the circumstances for the cancellation. We appreciate your understanding in this matter, as the livelihood of our staff and business as a whole is incredibly important to us.
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In order to keep the booking process as seamless as possible, we are now requiring that a valid credit card be on file in order to reserve appointments. ALL appointments with the exception of VA services will require a credit card on file. If you are not comfortable with using the secured link that is sent to you via text message, please let us know and we will store your card manually (this will result in a $1 preauthorization fee). This is to ensure that our therapists get paid accordingly for the time scheduled by clients.